For detailed info about who our sitters are, please have a look here: Our sitters.
The meet-and-greet is a quick meeting for your potential sitter to meet the family at home. This is arranged in order for you to ensure that you are at ease with your sitter, and also to see how he/she gets along with the pets. The meet-and-greet further allows your sitter to make sure that he/she feels safe and comfortable at your home.
This is the perfect time to discuss your rules and expectations.
To assist with this, you will be asked to complete a "Pet Parent Instruction Sheet" – this document serves as a one-stop rule sheet about everything your sitter needs to know. Should you not have a chance to complete it, don’t fret. We will ask your sitter to bring along a copy and you can complete it during the meet-and-greet .
The meet-and-greet is completely obligation-free and is a complimentary service – should you not feel comfortable with a sitter, you are free not to proceed any further. Similarly, we do not expect sitters to accept assignments at homes where they feel unsafe or uncomfortable. Should this be the case, we will try our best to send another suitable sitter to meet you.
After meeting your sitter, we will get in touch to find out if you would like to proceed with a booking.
If so, there are 2 steps to confirm your booking:
1. Completion of your Pet Parent Instruction sheet and acceptance of our Ts and Cs
2. Payment as follows:
Worried about paying upfront? Don't be - StudentCo is an established and trusted business. This has been our policy in all the years we have provided pet sitting services. You are further protected as follows: Upon your return, you will receive a feedback request. This is sent Mondays - Fridays, shortly after your scheduled return home; should you wish to get in touch with us before this, please feel free to email email@example.com. In the unlikely event that your pet sitter seriously breached our terms of service, we will not hesitate to investigate the matter and refund you.We invite you to read through the thousands of reviews on both Facebook, our own website and other platforms - you will NEVER find a client complaining that we took their money and ran. We believe in quality service and fair practices. This counts both for you as client and for the pet sitters we work with - payment in advance ensures that pet sitters can be paid promptly following bookings.
The job of the pet sitter is to take care of your home and pets.
Duties thus typically include:
Sitters visiting homes will typically stay about one hour per visit – thus up to 2 hours a day depending on the service.
Stay-over sitters are encouraged to make themselves at home, spending the time they would otherwise be at their own home, at your home :). At a minimum, they are expected to be at your home during evenings (arriving no later than 7pm) and early mornings, sleeping over every night. They are furthermore always expected to be present for any particular tasks (e.g. opening the home for the domestic worker). Stay-over sitters may also spend time at your home during the day, coming and going.On the day of your departure, your sitter will be home in time for your furkids' dinner routine; on the day of your return, they may leave after breakfast and arrange to return keys at a later, suitable time, or may stay until your return - whichever is easiest for everyone involved.
Sitters log their locations with you every time they arrive and every time they leave your home.
We recommend that once and twice daily visits are done alone.
Regarding stay-over sitters – it is up to you.
We have a few general rules regarding visitors, but you are free to not allow visitors at all. The number one rule of pet sitting is to always follow the client’s instructions.
Our general rules:
The above are but general rules – please openly discuss your rules and requirements with your sitter and feel free to limit the above rules as you see fit.
Allowing visitors has a positive effect on how much time is spent at your home – we recommend that clear instructions about what activities are allowed is given, and to give sitters freedom to invite guests as described above.
Sitters are contractually bound to the following code of conduct:
Sitters are aware that they will personally be held responsible should their guests break any rules.
Food is entirely at your discretion. Please clearly communicate to your stay-over sitter what foodstuffs (if any) are for his/her use.
You need not provide any food if you have booked once or twice a day visits – sitters may just have a cup of tea or so while spending time with the pets.
Please always provide adequate toilet paper, cleaning materials and other household items.
Please remember to provide the sitter with emergency contact details – there is a space for these on the “Pet Parent Instruction Sheet".
If an emergency relating to your home or pets occurs, you will be contacted and the situation dealt with as per your instructions. Should you not be available, another emergency contact will be contacted.
In case of veterinary emergencies, sitters will first contact your veterinarian. Should he/she be unavailable, a 24-hour veterinarian will be contacted.
If an emergency occurs that prevents the sitter from continuing with his duties (e.g. a serious illness or injury), your sitter will contact StudentCo and we will send a replacement sitter as soon as possible. Note that there may be a short period during which your sitter will put you in touch with a representative (in most cases, one of the sitter's parents) who will take over from them until they can return / until StudentCo can confirm and send another sitter.
Note that the stay-over service may be swapped for visits should the sitter’s representative / new sitter be unable to stay at your home.
Please contact StudentCo if you are struggling to get hold of your sitter - sitters know to return your calls/texts as soon as possible; to send you location updates every time they arrive and leave your home; and to also send you daily updates and pics. If you have not heard from your sitter it is important for us to check in and make sure everything is okay. Simply call/text Angelique on 082 607 2481. She will get back to you as soon as she can. Please remember that this is a small business and not a multinational corporation - your call/text may not be seen immediately, but rest assured that you will be contacted as soon as it is.
You will be held liable for all veterinary costs.
Please ensure that you tell your vet about the fact that you will be away and that you will settle all accounts upon your return should your sitter have to pay him a visit.
In most cases, a fuel charge will not apply at all as we aim to place sitters who live close-by.Fuel is calculated at a rate of R3.50/km for distances in excess of 10km in each direction (20 km in total) between your home and the sitter’s home. The maximum amount that may be charged for fuel is R399 per booking.
The following drives are considered:
This is to be fair to sitters - they are not expected to spend 24 hours a day at the house, and may need to go to their own house or to campus. As such, a single drive is calculated for every day during the booking. Again - this is not applicable in most cases. Only where the sitter's home is more than 10km from yours.
It is strongly recommended that a cash amount of R1000 is left with sitters in case of emergency or necessary household expenses.
The recommended amount is quite high to make provision for a possible visit to an after-hours veterinarian. It will likely not cover the cost, but will be enough for a deposit of sorts with the vet. You will be responsible for the account upon your return.
The money can also be used for items like dog food or cleaning materials.
Sitters are to keep accurate record of expenditure and provide the remaining amount + all receipts to you upon your return.
Please reimburse your sitter in cash if he/she personally had to pay for any unexpected expenses.
Please inform your sitter of when anyone is expected at the house so he/she can make sure that the person is let in.
As with all household rules, please be thorough about the sitter’s duties in this regard.
This cannot be guaranteed as your sitter may be booked with another family, but in most instances assignments are not quite back-to-back. Feel free to contact your sitter to arrange for the extra days.
Your sitter will inform us and an account for the additional days will be sent upon your return.
Sitters are expected to do the following:
We do not expect sitters to double-up as spring cleaners, but we do expect them to treat your property with respect.
Sitters may not be asked to mow the lawn but may of course be asked to water the garden.
Visiting sitters will clean litter trays, tanks and cages.
They will also take care of any mess the pets may have made.
Please ensure that the sitter is equipped with all alarm codes, contact details and instructions to keep safe.
If an incident of crime occurs during a stay-over, please note that we will not expect the sitter to continue staying on the property but will instead change the service to daily visits. Should additional fuel reimbursements be payable as a result hereof, you will be invoiced for it upon your return. Should you have booked visits, the visits will continue as booked.
Your sitter will contact the police in order to complete a report and will of course inform you. He/she will them proceed as per your instructions.
Should you wish to cancel, simply pop us a message to let us know. Any payments already made will FIRST be applied to other unpaid/partially paid bookings on file. Anything left over will be saved on your file as credits for your furkids' next booking. Should you prefer a refund, please just ask and we will process one for you.
We do not charge any cancellation fees.
We are genuinely aggrieved by any negative experience and take all complaints and concerns very seriously.
If, during your booking, anything bothers you, please do not hesitate to call/text Angelique on 082 607 2481. She will get back to you as soon as she can. Please remember that this is a small business and not a multinational corporation - your call/text may not be seen immediately, but rest assured that you will be contacted as soon as it is.
Shortly after your return, you will be asked to complete a quick questionnaire about the service you received. Please use this platform to air any grievances you may have.
Each case is dealt with individually to assess whether a sitter has violated general StudentCo guidelines and/or specific client instructions.
If so, StudentCo will assist clients to rectify the matter. Depending on individual circumstances, remedies may include refunding money spent and the removal of the student in question from StudentCo.
Important Note: Pet sitter payments take place every Friday. Please send your feedback before Friday morning in order to qualify for a full/partial refund in case of a violation of StudentCo rules.
StudentCo will get back to you as soon as possible! In most cases, it will take about 3 working days but we do try our best to help last-minute families as well :).
For December/Easter/similar bookings, please note that it may take a bit longer for us to recommend a suitable sitter.
If you come home earlier than planned and thus paid for services you did not use, you have 3 options, provided you do not have other outstanding payments on file for us to apply the payment to:
StudentCo operates throughout Johannesburg (Randburg, Sandton, Midrand, etc), Centurion and Pretoria.